Frequently Asked Questions

Generally commercial soap that you find at the grocery or chain stores are made with harsh chemicals and additives. Not only do they dry out your skin,  but can actually be irritating to your skin. Our handmade soaps are made with cruelty free oils and butters without any harsh chemicals or additives, leaving your skin clean and moisturized.

Handcrafted soaps are softer than commercial soaps due to the high quality of natural oils and butters and lack of harsh chemicals. To maximize your enjoyment you should let your soap to dry between uses on a dish that allows for water to drain away . If your soap sits in water it will not last as long.

Because my products are handmade and in small batches there will be minor variations in design, not only in different batches, but even bars from the same batch. Additionally, I label my bars according to lowest weight in that batch. Even though my soaps are properly cured, moisture continues to evaporate even after products have shipped. For example: a soap that you have stored for 6 months, will weigh slightly less than labeled. 

If you are looking for a special design, scent, color or a product with or without a particular ingredient, I would love the opportunity to accommodate you. Please realize that special orders require 4 weeks advance notice due to the curing time of handmade soaps and a 50% non-refundable deposit, unless canceled within 24 hours determined time stamp on email or voicemail. 

All of our soaps, lotions and body butters are made with cruelty free oils and butters. I do use goat milk in some of the embeds that are in some of the soaps (the fun little shapes in some of the soaps: hearts, moons, stars, flowers) as well as in our massage bars and some men's bars.

We take great care in packaging your order to arrive safely. However, if anything arrives damaged, just take a quick pic and email me at wendy.mysticmoonsoapworks.com and I will work with you to resolve the issue.

Due to the nature of our products and current health concerns, we do not accept returns or offer refunds. If you experience any issues with your order,  please do not hesitate to contact us and we will do our best to resolve it. Thank you. 

Most of our orders are shipped within 3-5 business days. We use Priority US Mail, or on occasion UPS depending on the ship to address.  Due to the rise in overall shipping rates, our current shipping rate is $11.00 with Free shipping with orders over $60!